Microsoft Dynamics AX 2009 White Paper: Customer Returns

[Vadik]

Overview

Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:

• Supported processes and scenarios
• Important variations to scenarios
• Effect on inventory costing and on-hand
• Setup and configuration of the return order module
• Reporting and statistics

Microsoft Dynamics AX 2009 White Paper: Customer Returns